30 Days Return/Exchange Policy
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return on products. Customers has the right to apply for return within 30 days after the receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Please contact our Customer service at firstname.lastname@example.org to get the returned address.
The following reasons are covered by our 30 day FULL COVERAGE Return/Exchange Policy.
(MissLove.com is responsible for return postage fees, and replacement fees)
1. We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
2. The chain of the bracelet is damaged or if the clasp is damaged. If we are going to include the clasp replacement, we should include a link of a photo showing how to replace the clasp on the bracelet.
3. Paint is chipping, Cubic zirconias fall off, etc. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)
The following reasons are covered by our 30 day LIMITED COVERAGE Return/Exchange Policy.
(Customer is responsible for return postage fees, and replacement postage fees MissLove.com.my does not refund any shipping fees.)
1. You chose the wrong size bracelet(s) or ring(s).
2. Personal Reasons due to changed mind, personal taste, etc.
3. Personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged.
The following reasons are NOT covered by our 30 day return policy, and we are not liable for these issues.
1. Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your MissLove product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver are easily damaged.
2. Products are damaged by misuse, mishandling, or poor maintenance.
3. Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
Return Service Procedure
1. Please submit a support ticket, and attach clear photos of the items that represent a quality issue.
2. Please follow the instructions that are provided by our customer service team.
Please follow the instructions below.
1. Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.
2. Please contact one of our customer service representatives to request return authorization, and the return instructions.
1. Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 30% restocking fee.
2. Misslove.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.